1st Level Support (m/f/x) – TYPO3

Moselwal Digitalagentur is a growing digital agency with a focus on sustainable and and powerful web solutions. We are looking for an dedicated and communicative 1st Level Support Employee with experience in TYPO3, who will enrich our international team and support our customers with their technical concerns.

Your Tasks:

  • Acceptance and processing of support requests via e-mail and telephone in German and English
  • Analysis and solution of technical problems in connection with TYPO3 websites
  • Work closely with our development team to identify and resolve any technical problems
  • Proactively communicates with customers to ensure that their concerns are efficiently and satisfactorily resolved
  • Documentation of support requests and solutions in the internal ticket system
  • Contribute to the continuous improvement of our support processes and materials

Your Profile:

  • Completed training in the IT field or comparable professional experience
  • Experience in working with TYPO3, especially in troubleshooting and support
  • Very good knowledge of German and English, both written and spoken
  • Excellent communication and problem solving skills
  • Customer-oriented and service-oriented way of working
  • Willingness to learn new technologies and systems
  • Team player with the ability to work independently and on your own initiative

We offer:

  • Flexible working hours and the possibility to work remotely or in our Solingen office
  • An open and friendly working atmosphere in an international team
  • Attractive benefits such as company pension plan, meal allowance and recreation allowance
  • Flat hierarchies and the opportunity to contribute and implement your own ideas
  • Further training opportunities and regular feedback meetings for personal and professional development development

If you would like to become part of our team and are looking for an exciting challenge in a growing digital agency, we look forward to receiving your application. Please send us your complete application documents including cover letter, resume and references by e-mail to mail@moselwal.de.